FAQ
Product
While you certainly can wear your jewellery everyday, but for best care & to prolong the lifespan of your jewellery, it is highly recommended to remove them before shower or working out. Our jewellery are crafted with a variety of high quality gold/rose gold/rhodium plated materials, but direct & constant exposure to harsh chemicals like perfume, cosmetics, soaps, chlorine etc may affect the initial shine & lustre.
Unless it has been explicitly stated that the specific jewels are sweat, swim & shower-friendly, please adhere to the recommendations above. For more info regarding jewellery care, kindly refer to our jewellery care guide.
As most of of the materials used to make your jewellery are natural & genuine, do expect slight differences in shape, size, colour & texture – all part of the charm! Note that no two will ever the same, hence they will not be 100% identical to the product photos. However, we ensure that we handpick all of our materials with utmost care & quality in mind.
Our jewellery are made from premium & high quality materials & most importantly, lead and nickel-free! Our jewellery are plated with real gold on top of sterling silver, which is known to be hypoallergenic & are generally safe for sensitive skin. However, for those who have extremely serious skin issues, kindly wear at your own risk.
ANTING is not responsible for any consequences, should there be any.
Our ring measurement guide has been provided on the product page. All you need is a ruler/measuring tape and string/earphones/floss. Note that the chart is in US size & measures in mm.
Tip: Be sure to take the tightest reading on the finger that you intend to wear the ring on.
We regret to inform you that all rings that are non refundable and exchangeable. Kindly ensure that you have measured & selected the correct size before purchasing. Once your size has been selected & order has been processed, we are not able to resize or accept size exchanges. For further assistance regarding sizing, reach us via email shop@antingbycamilla.com.
Order & fulfilment
All orders will be processed within the next working day. Fulfilment timelines of orders vary, depending on each product and seasons. For new launches, sale periods & peak season (Valentines, CNY, Eid & Christmas), kindly allow an additional 3 working days on top of the stated timeline. Your patience is highly appreciated.
Ready made pieces: 3-4 working days.
Customised pieces: Anywhere between 4-7 working days. Most of our pieces are crafted by hand, so please be patient while we work our magic!
Of course! All of our packages that are shipped out are wrapped as a gift. We could include a personalised note upon request. Just remember to include your message in comment box made available in the checkout page. Your message will be handwritten on a small note card.
Yes you can. Join our Rewards program by creating an account. Every time you make a purchase you can earn points based on the price of the piece purchased and these points are added to your reward points balance. Use the points to receive discounts on your future purchases.